You Booked Free Collection. They Skipped Your Sofa. Now What?

You Booked Free Collection. They Skipped Your Sofa. Now What?

You did everything right. Or so you thought. You booked a bulky item pickup from the Town Council, moved your sofa downstairs to the void deck the night before, and waited. But at the end of the day—it’s still there. That old, bulky sofa is now your problem again. What happened?

Common Reasons for Missed Collections

Many HDB residents assume that once you booked free collection, the items will be collected no matter what. But Town Councils operate under strict conditions. Your sofa may be skipped due to:

• No confirmation: Many systems require you to confirm your booking via email or SMS.

• Item too large: Oversized sofas or sectional sets may exceed size limits.

• Blocked access: Construction work, bins, or temporary closures can prevent collection.

• Wrong date or location: Items placed out too early, too late, or in the wrong spot may be ignored.

Town Council crews follow a strict list. If your item isn’t on the list—or if it’s not clearly marked—it’s likely to be skipped.

The Aftermath: You Booked Free Collection. What Happens Now?

Unfortunately, you booked free collection but once your sofa is left behind, you’re back to square one. You may be asked to remove it yourself or risk a fine from the NEA for illegal dumping. In some cases, a repeated failed collection can affect future service eligibility.

Junk Value: Your Reliable Backup Plan

Here’s what makes Junk Value the go-to solution when the Town Council says no:

• We collect on your schedule, not just theirs

• We provide upfront quotes via WhatsApp – just send us a photo

• We remove items from your unit or void deck

• We handle heavy lifting, stairs, and tight corridors

We’ve helped hundreds of families in Singapore with urgent removals, especially when Town Council collections fail or only partially complete the job.

Don’t Risk a Fine. Solve It Today.

Your sofa doesn’t need to stay stuck at the void deck or clutter your flat. Contact us today:

📱 WhatsApp: +65 9145 9514

🌐 Visit: junk-value.net

Bulky Junk Left Outside A Building In SG